Change and Organizational Performance

The Causal Model Description Organizational change is a kind of chaos. Like the 7-S Framework by Pascale and Athos, the Burke-Litwin Model integrates a range of factors that provide some guidance to understand how organizations work amidst this chaos. Burke and Litwin went one step further by arguing that there are certain consistent causal linkages […]

Mintzberg’s Emergent Strategy

In general, an emergent phenomenon occurs when a (high) number of simple (or complex) entities operate in an environment, forming more complex behaviors as a collective. Emergent behaviors occur due to intricate causal relations across different scales and feedback, known as interconnectivity. The emergent property itself may be either very predictable or unpredictable and unprecedented, […]

Planned Behaviour

The Theory of Planned Behaviour (TPB) of Icek Ajzen (1988, 1991) helps to understand how we can change the behaviour of people. The TPB is a theory which predicts deliberate behaviour, because behaviour can be planned. TPB is the successor of the similar Theory of Reasoned Action of Ajzen and Fishbein (1975, 1980). The succession […]


Activity Based Costing (ABC) is an alternative to the traditional way of accounting. Traditionally it is assumed that high volume customers are profitable customers. A loyal customer is also a profitable customer. And profits will follow a happy customer. Studies about customer profitability have unveiled that the above ideas are not necessarily true. ABC is […]

Why Guess

Duncan Simester on customer response: Why guess and get it wrong when you could do a little experimenting and get it right? November 29, 2011 – 9:54 am MIT Sloan Prof. Duncan Simester The business pages are filled with examples of companies that have taken big hits to their brands because they’ve made marketing decisions […]

The innovative brain

The innovative brain February 4, 2013 – 11:08 am By Prof. Maurizio Zollo Are entrepreneurs wired differently than managers? Are they better equipped to make decisions about risk and innovation? I recently participated in an interdisciplinary collaboration between neuroscientists and management faculty in which we tackled these questions and found that entrepreneurs actually do use […]

Sources of Power

In a notable study of power conducted by social psychologists John R. P. French and Bertram Raven in 1959, power is divided into five separate and distinct forms. In 1965 Raven revised this model to include a sixth form by separating the informational power base as distinct from the expert power base. As we know […]

Essential Leadership Reading List – London Business School

In the field of leadership, as in other fields, there are the good, the bad and the ugly. Rob Goffee of London Business School shares his choices of books that examine leaders and leadership from all angles. On Becoming a Leader: The Leadership Classic Revised and Updated Warren Bennis Leaders are always important to an […]

UK’s Ivy Leaque Universities – The Russell Group

The Russell Group represents 24 leading UK universities which stand among the very best of tertiary institutions in the world. They are committed to maintaining the very best research, an outstanding teaching and learning experience and unrivalled links with business and the public sector. As of May 2004, Russell Group members awarded 56% of all […]

East Versus West

Hana R. Alberts, 05.11.09, 12:00 AM ET for FORBES May 2011 A psychology professor dares to compare how Asians and Americans think. Richard Nisbett used to be a universalist. Like many cognitive scientists, the University of Michigan professor held that all people–from the Kung tribe that forages in southern Africa to programmers in Silicon Valley–process […]