The Eight Attributes of Management Excellence of Tom Peters and Bob Waterman were described in their management book: “In Search of Excellence“. The research and theorizing of the book was based on the McKinsey 7-S model.
Eight Attributes of Management Excellence
- A Bias for Action.
- Close to the Customer.
- Autonomy and Entrepreneurship.
- Productivity through People.
- Hands-on, Value-driven.
- Stick to the Knitting.
- Simple Form, Lean Staff.
- Simultaneous loose-tight Properties.
The last attribute (Simultaneous loose-tight Properties) is a summary of the other 7, according to Peters and Waterman. “Simultaneous loose-tight properties is in essence the coexistence of the central direction and maximum individual autonomy of a company… Organizations that live by the loose-tight principle are on the one hand rigidly controlled. Yet at the same time they allow (indeed, insist on): autonomy, entrepreneurship, and innovation from the rank and file”.
Peters said in a 2001 interview that a ninth item should be added to the list: